Страх – мощный психологический кляп, который в некоторых (а на самом деле, во многих) компаниях становится частью рабочего костюма. И дело не только в боязни наказания или увольнения. Люди молчат, чтобы не попасть в неловкое положение, не потерять лицо или не оказаться гонцом с плохими новостями. Нежелание расстроить или оскорбить начальника – тоже нередкая причина, по которой сотрудники предпочитают держать свое мнение при себе.

Почему это опасно для бизнеса? Почему упал космический шаттл, столкнулись самолеты и чуть не пошли ко дну такие гиганты, как Volkswagen и Nokia? Эми Эдмондсон, профессор лидерства и менеджмента Гарвардской школы бизнеса, на множестве примеров из самых разных отраслей доказывает, что психологическая безопасность влияет не только на финансовые показатели организации, но и в отдельных случаях позволяет избежать краха и настоящих трагедий.

Конечно, не каждая идея хороша и не каждый вопрос уместен, но гораздо хуже, когда сотрудники боятся высказывать любые идеи, задавать вопросы или сообщать о проблемах. Сегодня жизненно важно создавать в организациях такую среду, в которой межличностный климат не приводит к подавлению, замалчиванию, высмеиванию или запугиванию. Чтобы в компании всегда находилось место инновациям, требуется атмосфера, способствующая взаимному обмену знаниями между людьми! А знания – это в том числе сомнения, вопросы, ошибки и неудачи.

Не бойтесь услышать правду, не стремитесь только к хорошим новостям! Начните строить свободную от страха культуру уже сейчас, и очень скоро ваш бизнес получит сильнейший заряд знаний, идей и инноваций!

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Книга супер важная и нужная. Не всегда причина недомолвок и дискомфорта в офисе начальник-самодур. Иногда люди просто не занимаются выстраиванием правильного климата в компании, отпускают это на самотёк и получают мини-конфликты на низовом уровне, которые позже сказываются на результатах. Почерпнул из книги множество полезных идей и методик, будем пробовать внедрять их!

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Интересно, что в тексте есть не только психологические инструменты для создания нормальной рабочей атмосферы, но и рассмотрена социальная сторона этого явления. Новая этика против культуры молчания, домогательства на рабочем месте и прочие новомодные явления рассматриваются именно глазами специалиста.

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Вот бывают моменты, когда очень полезный материал находится в самый нужный момент. В случае с книгой «Работа без страха» так и вышло. Мне понравилось, что в конце каждой главы есть ссылки на источники и исследования, можно отдельно каждое почитать-посмотреть. Без воды, с понятными примерами и кейсами. Мастрид для всех менеджеров и управленцев.

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Неплохая книга. Что-то новое для себя нашла. В принципе, когда читаешь много таких книг замечаешь пересечения, повторения. Туи интересна оптика – страх понимается автором не как осмысленное насилие компании над сотрудником (или начальника над работником), а как перманентное состояние людей в коллективе. Особенно им могут быть подвержены миллениалы, которые из-за неправильной обратной связи просто перестанут говорить плохие новости начальству или вообще уволятся.

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Чётко, с примерами, применимо в русских реалиях. Главные выводы, которые я сделал: лучший враг текучки – комфортная рабочая среди, общие ценности и хорошая обратная связь. Никогда не думал, что страх может появляться у сотрудников не по причине агрессии руководства, а по причине плохо устроенной коммуникации на всех уровнях коллектива. Нельзя пускать такое на самотёк, в общем.

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перед лидерами стоит две жизненно важных задачи. Во-первых, они должны создавать психологическую безопасность, чтобы способствовать обучению и избегать ошибок, которые можно предотвратить; во-вторых, они должны устанавливать высокие стандарты, вдохновлять людей и давать им возможности для их достижения. Установление стандартов остается важнейшей задачей менеджмента, как и информирование о значимой цели, ее конкретизация и постоянное напоминание о ней.

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Когда и психологическая безопасность, и стандарты эффективности являются низкими (нижний левый угол), работа становится «зоной апатии».

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